Overview of the Role

We’re looking for a detail-oriented and collaborative Customer Support Administrator to join our Support Operations Team. In this role, you’ll provide essential administrative and organizational support to ensure our customer support and sales teams can focus on delivering an exceptional customer experience. You’ll play a key role in keeping processes running smoothly, documentation accurate, and teams supported.

What You’ll Do

• Provide administrative and organizational support to the Customer Support and Sales teams
• Maintain accurate customer and account information in Salesforce
• Prepare, edit, and submit contracts and support documentation for approval
• Create customer orders
• Track, manage, and submit assigned monthly reports
• Communicate effectively across teams to ensure seamless coordination
• Assist with other administrative tasks and projects as assigned

What You Bring

• Must Haves:
  • At least 1 year of continuous work experience in an administrative, customer support, or operations role
  • Strong organizational skills and attention to detail
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Familiarity with Salesforce or similar CRM systems
  • Strong written and verbal communication skills
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
• Nice-to-Have
  • Experience with Adobe tools for document editing
  • Familiarity with order processing
  • Background supporting sales or customer support teams

Why You’ll Love It Here

• Compensation starting at $18/hr, DOE
• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

Who We Are

We’re revolutionizing hospitality tech—offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.