Overview of the Role

We’re looking for a detail-oriented and collaborative Accounts Receivable and Collections Supervisor to join our Accounting & Finance team. In this role, you’ll oversee key accounting processes while leading and mentoring a small team of accounting professionals. You will play a critical role in ensuring financial accuracy, supporting the month-end close process, and maintaining strong accounting practices that support Groove’s continued growth.

This role combines hands-on accounting work with leadership responsibilities, helping guide the team while maintaining accurate financial reporting and operational efficiency. You will be the driving force behind our cash flow, the mentor to our AR staff, and the primary point of contact for resolving complex customer payment disputes

What You’ll Do

• Supervise and mentor a team of two accounting staff, providing guidance, training, and support to ensure accurate and timely work
• Directly manage the aging report and identify high-risk accounts early and implement strategies to reduce outstanding balances.
• Set up clear collection targets for the team and provide the support needed to hit them.
• Act as the go to person for difficult and key accounts. You will handle sensitive customer escalations with professionalism, ensuring we get paid while maintaining a positive customer experience.
• Evaluate current AR workflows to find efficiencies or bottlenecks.
• Provide weekly updates to leadership on aging status, and any at-risk accounts.
• Work closely with other departments including Sales and Project Managers to resolve billing discrepancies.

What You Bring

• Must Haves:
  • 4+ years of Accounts Receivable/Collections experience.
  • Leadership or supervisory experience managing or mentoring team members
  • Exceptional Customer Service and de-escalation skills
  • Proficiency with accounting software and ERP systems
  • Advanced knowledge of Microsoft Excel and Microsoft Office
  • Strong analytical, organizational, and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to manage priorities, meet deadlines, and collaborate across departments
• Nice-to-Have
  • Associates or Bachelor’s Degree in Accounting or equivalent work experience
  • Experience with FinancialForce or Salesforce
  • Experience working in technology, hospitality, or service-based organizations
  • Background in new construction billing and collections 

Why You’ll Love It Here

• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

Who We Are

We’re revolutionizing hospitality tech—offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.